911 Dispatcher: Calm, Fast-Paced Call Center Pro

County Emergency Communications; Saint Francis (ME); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Professional training

Job summary

County Emergency Communications in Saint Francis, ME is seeking 911 Emergency Dispatchers to connect callers with police, fire, and medical responders. You may receive emergency and nonemergency calls, verify locations, and coordinate resources per agency procedures.

A high school diploma is commonly required. Useful skills include accurate typing, active listening, clear speech, basic computer proficiency, and organizing information under pressure.

Qualifications

• High school diploma or equivalent commonly required.
• Some agencies recruit entry-level applicants.
• Testing scores, experience, and training deadlines determined by the official announcement.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within the limits of training and certification.
• Maintain accurate records and protect confidential information.

Skills

Typing

Active listening

Clear speech

Basic computer skills

Organizational skills

Education

High school diploma

Job description

County Emergency Communications in Saint Francis, ME is seeking 911 Emergency Dispatchers to connect callers with police, fire, and medical responders. You may receive emergency and nonemergency calls, verify locations, and coordinate resources per agency procedures.

A high school diploma is commonly required. Useful skills include accurate typing, active listening, clear speech, basic computer proficiency, and organizing information under pressure.