911 Dispatcher: Calm, Critical Response Role

Emergency Telecommunicator Services; Caddo (TX); On-site; USD 36,000 - 60,000; Full time

Job summary

Emergency Telecommunicator Services in Caddo, TX seeks 911 Emergency Dispatchers to connect callers with police, fire and medical resources. You will receive emergency and nonemergency calls, verify locations, document details, and coordinate responders while maintaining composure in high-stress situations.

Applicants typically hold a high school diploma or GED, with preference for prior dispatch experience or certifications.

Qualifications

• High school diploma or GED required or equivalent.
• Prior dispatch experience or current certifications may be required by some agencies.
• Strong typing, listening, communication, and information-management skills are essential.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority using approved questions and procedures.
• Enter incident information into CAD systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responders as circumstances change.

Skills

Typing speed

Active listening

Clear speech

Basic computer proficiency

Organize information

Education

High school diploma or GED

Job description

Emergency Telecommunicator Services in Caddo, TX seeks 911 Emergency Dispatchers to connect callers with police, fire and medical resources. You will receive emergency and nonemergency calls, verify locations, document details, and coordinate responders while maintaining composure in high-stress situations.

Applicants typically hold a high school diploma or GED, with preference for prior dispatch experience or certifications.