911 Dispatcher - Calm, Critical-Response Operator

Emergency Telecommunicator Services; Farmington (MO); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Job summary

The 911 Emergency Dispatcher role in Farmington, MO, supports urgent help by connecting callers with police, fire, or EMS, gathering essential details and coordinating responders. You will manage multiple communication systems and maintain calm, accurate information flow under pressure.

Applicants typically need a high school diploma and strong typing, listening, and clear communication skills. Training, certifications, and agency-specific testing determine eligibility, schedules may include

Qualifications

• High school diploma or equivalent required.
• Typing speed and accuracy are important; strong listening and communication skills help.
• Ability to organize information clearly under pressure and follow procedures.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority using agency questions and procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responders as circumstances change.
• Provide caller instructions within training and certification limits.
• Maintain accurate records and protect confidential information.

Skills

Typing

Active listening

Clear speech

Computer proficiency

Information organization

Education

High school diploma or equivalent

Job description

The 911 Emergency Dispatcher role in Farmington, MO, supports urgent help by connecting callers with police, fire, or EMS, gathering essential details and coordinating responders. You will manage multiple communication systems and maintain calm, accurate information flow under pressure.

Applicants typically need a high school diploma and strong typing, listening, and clear communication skills. Training, certifications, and agency-specific testing determine eligibility, schedules may include