24/7 Emergency Dispatcher: Calm, Critical Calls

911 Emergency Communications; Troy (MO); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Retirement benefits

Paid leave

Employee assistance program

Professional training

Shift differentials

Job summary

911 Emergency Communications in Troy, MO seeks qualified dispatchers to handle emergency and nonemergency calls, verify locations and details, and coordinate responders per agency protocols. The role requires calm communication, precise data entry, and the ability to manage multiple systems under pressure.

Successful candidates typically hold a high school diploma or GED, with some agencies preferring prior experience or current certifications.

Qualifications

• High school diploma or GED commonly required.
• Some agencies recruit entry-level applicants; others require experience or current certifications.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, and incident details.
• Assess call priority using agency procedures.
• Enter incident data into dispatch systems.
• Dispatch responders and monitor radio traffic.
• Provide caller instructions within training limits.
• Maintain records and protect confidential information.

Skills

Accurate typing

Active listening

Clear speech

Basic computer proficiency

Information organization

Education

High school diploma or GED

Job description

911 Emergency Communications in Troy, MO seeks qualified dispatchers to handle emergency and nonemergency calls, verify locations and details, and coordinate responders per agency protocols. The role requires calm communication, precise data entry, and the ability to manage multiple systems under pressure.

Successful candidates typically hold a high school diploma or GED, with some agencies preferring prior experience or current certifications.