911 Dispatcher: Calm, Critical-Response Lead

911 Emergency Communications; Red Cliff (CO); On-site; USD 48,000 - 64,000; Full time

Job summary

911 Emergency Communications in Red Cliff, CO seeks an emergency dispatcher to connect callers with responders. You will handle urgent calls, confirm locations, and coordinate police, fire, or medical resources per agency procedures.

Responsibilities include documenting details, assessing priorities, and relaying information while managing multiple systems. An on-site role may involve night shifts, weekends, and overtime depending on the agency.

Qualifications

• A high school diploma or recognized equivalency is commonly required.
• Some agencies recruit entry-level applicants.
• Strong typing, listening, clear speech, and ability to organize information under pressure.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within training and certification limits.
• Maintain accurate records and protect confidential information.

Skills

Active listening

Accurate typing

Clear speech

Calm communication

Basic computer proficiency

Organizational skills

Education

High school diploma or GED

Tools

CAD software

Job description

911 Emergency Communications in Red Cliff, CO seeks an emergency dispatcher to connect callers with responders. You will handle urgent calls, confirm locations, and coordinate police, fire, or medical resources per agency procedures.

Responsibilities include documenting details, assessing priorities, and relaying information while managing multiple systems. An on-site role may involve night shifts, weekends, and overtime depending on the agency.