911 Dispatcher: Calm, Critical Emergency Response

911 Emergency Communications; Johnstown (CO); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Job summary

911 Emergency Communications in Johnstown, CO is seeking a dispatcher to connect the public with responders. Responsibilities include handling emergency and nonemergency calls, confirming locations, and coordinating police, fire, or EMS according to procedures.

This role requires calm communication, meticulous information gathering, and the ability to manage multiple systems. Training and certifications guide testing scores and eligibility, with potential overtime and varied shifts.

Qualifications

• High school diploma or equivalent commonly required.
• Typing speed and accuracy are important in high-stress calls.
• Active listening and clear speech are essential for accurate information gathering.
• Proficiency with basic computer tools and CAD systems.
• Ability to organize information quickly under pressure and follow procedures.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide caller instructions within training and certification limits.
• Maintain records and protect confidential information.

Skills

Typing

Active listening

Clear speech

Basic computer proficiency

Organize information under pressure

Education

High school diploma or equivalent

Tools

CAD systems

Job description

911 Emergency Communications in Johnstown, CO is seeking a dispatcher to connect the public with responders. Responsibilities include handling emergency and nonemergency calls, confirming locations, and coordinating police, fire, or EMS according to procedures.

This role requires calm communication, meticulous information gathering, and the ability to manage multiple systems. Training and certifications guide testing scores and eligibility, with potential overtime and varied shifts.