911 Dispatcher — Calm, Critical-Response Coordinator

911 Emergency Communications; Greeley (CO); On-site; USD 42,000 - 70,000; Full time

Job summary

911 Emergency Communications in Greeley, CO seeks skilled emergency dispatchers to connect callers with responders. Responsibilities include receiving emergency and nonemergency calls, confirming locations, and coordinating police, fire, or EMS resources per agency procedures.

The role requires calm communication, careful listening, and the ability to manage multiple systems under pressure. A high school diploma or GED is commonly required, with testing, background checks, and certifications

Qualifications

• High school diploma or GED commonly required.
• Testing scores, experience, and training deadlines determined by the official vacancy.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority using approved questions and procedures.
• Enter incident information into CAD systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responders as circumstances change.
• Provide approved caller instructions within training and certification limits.
• Maintain accurate records and protect confidential information.

Skills

Accurate typing

Active listening

Clear speech

Basic computer proficiency

Organize information under pressure

Education

High school diploma or GED

Job description

911 Emergency Communications in Greeley, CO seeks skilled emergency dispatchers to connect callers with responders. Responsibilities include receiving emergency and nonemergency calls, confirming locations, and coordinating police, fire, or EMS resources per agency procedures.

The role requires calm communication, careful listening, and the ability to manage multiple systems under pressure. A high school diploma or GED is commonly required, with testing, background checks, and certifications