911 Dispatcher: Calm, Critical-Response Communicator

911 Emergency Communications; Markleeville (CA); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Professional training

Job summary

911 Emergency Dispatchers in Markleeville, CA, connect callers to public safety resources. Responsibilities include handling emergency and nonemergency calls, verifying locations and details, and coordinating responders across police, fire, and EMS.

This role requires calm communication, strong listening skills, and accuracy in information processing. Agencies may require certifications and background checks, with varying schedules and potential overtime.

Qualifications

• High school diploma or equivalent required; testing scores/training deadlines vary by agency.
• Some agencies recruit entry-level applicants; others require experience or certifications.
• Typing speed, active listening, clear speech, and basic computer proficiency are essential.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority using approved questions and procedures.
• Enter incident information into dispatch systems.
• Dispatch responders when assigned to radio operations.
• Monitor radio traffic and update responders as circumstances change.
• Provide caller instructions within training limits.
• Maintain records and protect confidentiality.

Skills

Typing speed

Active listening

Clear speech

Computer proficiency

Information organization

Education

High school diploma or equivalent

Tools

Computer-aided dispatch systems

Job description

911 Emergency Dispatchers in Markleeville, CA, connect callers to public safety resources. Responsibilities include handling emergency and nonemergency calls, verifying locations and details, and coordinating responders across police, fire, and EMS.

This role requires calm communication, strong listening skills, and accuracy in information processing. Agencies may require certifications and background checks, with varying schedules and potential overtime.