911 Dispatcher: Calm, Critical Public Safety Operator

Emergency Telecommunicator Services; Kalispell (MT); Presencial; USD 42.000 - 68.000; Jornada completa

Descripción de la vacante

Emergency Telecommunicator Services in Coram, MT seeks 911 Emergency Dispatchers to connect callers with public safety resources. Duties include handling emergency and nonemergency calls, confirming locations, and coordinating with police, fire, and EMS per agency procedures.

The role requires calm communication, attention to detail, and the ability to manage multiple systems while maintaining accurate records.

Formación

• A high school diploma or recognized equivalency credential is commonly required.
• Some agencies recruit entry-level applicants, while others require previous emergency communications experience or current certifications.
• Useful skills include accurate typing, active listening, clear speech, basic computer proficiency, and the ability to organize information under pressure.

Responsabilidades

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within the limits of training and certification.
• Maintain accurate records and protect confidential information.

Descripción del empleo

Emergency Telecommunicator Services in Coram, MT seeks 911 Emergency Dispatchers to connect callers with public safety resources. Duties include handling emergency and nonemergency calls, confirming locations, and coordinating with police, fire, and EMS per agency procedures.

The role requires calm communication, attention to detail, and the ability to manage multiple systems while maintaining accurate records.