911 Emergency Dispatcher: Calm, Rapid Responders

Emergency Telecommunicator Services; Coram (MT); On-site; USD 42,000 - 62,000; Full time

Job summary

Emergency Telecommunicator Services in Coram, Montana, seeks 911 emergency dispatchers to connect callers with responders. You will handle emergency and nonemergency calls, confirm locations, and coordinate with police, fire, and medical teams according to agency procedures.

Applicants should be able to stay calm under pressure, use multiple systems, and enter accurate incident details. Training and certifications may be required by the hiring agency, with shifts including nights and overtime

Qualifications

• A high school diploma or equivalent is commonly required.
• Some agencies recruit entry-level applicants, while others require experience or current certifications.
• Useful skills include typing accurately, active listening, clear speech, basic computer proficiency, and organizing information under pressure.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority using approved questions and procedures.
• Enter incident information into dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responders as circumstances change.

Skills

Accurate typing

Active listening

Clear speech

Basic computer skills

Information organization under stress

Education

High school diploma or GED

Tools

Computer-aided dispatch systems

Job description

Emergency Telecommunicator Services in Coram, Montana, seeks 911 emergency dispatchers to connect callers with responders. You will handle emergency and nonemergency calls, confirm locations, and coordinate with police, fire, and medical teams according to agency procedures.

Applicants should be able to stay calm under pressure, use multiple systems, and enter accurate incident details. Training and certifications may be required by the hiring agency, with shifts including nights and overtime