911 Dispatcher: Calm, Critical-Calls & Rescue Coordination

911 Emergency Communications; Bondurant (IA); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement benefits

Paid leave

Professional training

Shift differentials

Overtime compensation

Job summary

911 Emergency Communications in Bondurant, IA, seeks qualified dispatchers to handle emergency and nonemergency calls in a high-stakes environment. You will verify locations, gather critical information, and coordinate with police, fire, or EMS per agency procedures.

The role requires calm communication, precise data entry, and multi-system monitoring to ensure rapid and accurate incident response. Training and certifications are provided as needed.

Qualifications

• A high school diploma or GED is commonly required or preferred.
• Some agencies hire entry-level applicants; others require experience or certifications.
• Typing, active listening, clear speech, basic computer proficiency and composure under pressure are valued.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority using agency procedures and approved questions.
• Enter incident information into CAD systems accurately.
• Dispatch responders when assigned to radio operations.
• Monitor radio traffic and update responders as incidents evolve.
• Provide caller instructions within training limits and certification.
• Maintain records and protect confidential information.

Skills

Typing

Active listening

Clear speech

Basic computer skills

Organizational skills

Education

High school diploma or GED

Tools

Computer-aided dispatch (CAD) systems

Job description

911 Emergency Communications in Bondurant, IA, seeks qualified dispatchers to handle emergency and nonemergency calls in a high-stakes environment. You will verify locations, gather critical information, and coordinate with police, fire, or EMS per agency procedures.

The role requires calm communication, precise data entry, and multi-system monitoring to ensure rapid and accurate incident response. Training and certifications are provided as needed.