911 Dispatcher

Lincoln County; Sioux Falls (SD); On-site; USD 42,000 - 65,000; Full time

Job summary

Lincoln County Sheriff's Office in Sioux Falls, SD seeks a 911 Dispatcher to handle emergency and routine calls for a multi-county area. You will gather essential details, provide radio dispatch, and offer EMS pre-arrival instructions to support responders.

The role requires a high school diploma or GED, and active or soon-to-be certifications in SD 911 Basic, EMD, NCIC, and CJIS. A rotating Sunday–Saturday schedule may apply.

Qualifications

• High school diploma or GED required and 1-year of related certifications.
• South Dakota 911 Basic, EMD, NCIC, and CJIS certifications or ability to obtain within 1 year.
• Pass physicals, hearing test, and pre-employment drug screening.

Responsibilities

• Receive and process emergency and routine calls; gather essential information.
• Page responders and provide radio dispatch; include EMD and pre-arrival instructions.
• Track calls in LEDS CAD and monitor responder status.
• Maintain contact with callers and relay information to responders clearly.
• Read maps quickly and relay details to responders concisely.
• Dispatch additional help as needed; activate warning systems during weather threats.
• Process information requests for vehicle records and warrants.
• Maintain logs of towed vehicles and holds; manage CJIS and IPR files.
• Create arrest sheets for multi-county area and enter warrants in state system.
• Coordinate with agencies; run driver and criminal history queries for authorized personnel.
• Enter/retrieve information from LEDS, NLETS, and NCIC.

Skills

Communication skills

Attention to detail

Multi-tasking

Education

High school diploma or GED

Tools

LEDS

NCIC

NLETS

LEDS/NCIC CAD software

Job description

The 911 Dispatcher serves as a public safety point of contact and provides comprehensive dispatch services for a multi-county area. This position works closely with other first responders, administering phone calls, assisting in finding locations, and gathering necessary information that is needed about these calls. Dispatchers are responsible for knowing which officers are available for a call and the status of all officers that are in service for a specific time period. This position may be subject to a rotating schedule Sunday through Saturday.

Job Responsibilities:

• Receive and process emergency and routine calls for service. Gather detailed and essential information from callers.
• Page responders and provide radio dispatch for emergency and non-emergency personnel. Provide Emergency Medical Dispatch (EMD), pre-arrival instructions and other directions to assist callers until emergency personnel arrive.
• Track all calls received via phone and radio and archive the data via entry into the LEDS CAD software.
• Maintain contact with emergency callers and monitor the status and location of all responders.
• Read maps accurately and quickly and relay information to responder in a brief and concise manner.
• Dispatch additional help as needed.
• Activate warning systems, sirens, and pagers in response to weather related events that could be a threat to public safety.
• Process requests for information in regards to vehicle registration, driving records, and criminal history and warrant checks.
• Maintain log of vehicles towed and their location as well as any holds placed on a vehicle. Maintain Triple I logs for officer requested criminal histories and pistol permits. Maintain protection order logs and warrant files.
• Create arrest sheets for multi-county area.
• Enter warrants into the state system for Lincoln County Sheriff’s Office. Enter items/persons into NCIC and maintain entries per NCIC certification protocol.
• Correspond with other agencies and run queries for driver and criminal histories for authorized law enforcement personnel and other necessary departments.
• Enter, update, and retrieve information from a variety of computer systems including LEDS, NLETS and NCIC

Minimum Qualifications:

High school diploma or GED. Possession of South Dakota 911 Basic, Emergency Medical Dispatch, NCIC, and CJIS certifications or the ability to receive these certifications within one year of hire. Must pass a physical examination, hearing test and a pre-employment drug test along with any additional requirements set by the State of South Dakota. As set by the State of South Dakota, A hearing test (audiogram) result on an applicant or employee should show their ability to hear frequencies between 500 Hz and 4000 Hz at 60 db or lower in at least one ear.

Preferred Qualifications:

Currently certified in South Dakota 911 Basic, Emergency Medical Dispatch, NCIC, and CJIS.