Metro Emergency Communications Operator

City of Sioux Falls; Sioux Falls (SD); On-site; USD 65,618,118 - 93,456,108; Full time

Benefits offered by this job

Robust health and wellness benefits

Career development opportunities

Paid training experience

Job summary

A public safety agency in Sioux Falls is looking for a dedicated individual to perform emergency communications tasks. You will manage calls, dispatch responders, and maintain accurate records. The position offers a strong training program, a starting wage of $27.70 per hour, and a sign-on bonus of $3000. Candidates must meet specific eligibility requirements, including age and citizenship.

Qualifications

• Must be eligible for certification under South Dakota Law Enforcement standards.
• Must be a U.S. citizen.
• Must be at least 18 years old at the time of the interview.

Responsibilities

• Answer emergency and non-emergency calls.
• Dispatch responders and maintain their status.
• Prepare and maintain accurate records of communications.

Skills

Effective communication

Multi-tasking

Decision making under stress

Education

High school diploma or GED

Job description

Are you looking for a career where every second counts and every call matters?

Starting Wage

$27.70 hourly

Sign-On Bonus

$3000.00

Shift Differential

$0.75 per hour, between 2:00pm-5:59am; seven days a week.

No state income tax (in South Dakota)

Why Metro Communications?

1. Robust Health and Wellness Benefits - You will have access to our live-in dog, Nena, that provides support to our team, a workout facility, wellness lab, and ample outdoor space for breaks. The Metro Communications team, and the City of Sioux Falls, offer employee well-being support, including EAP, chaplains, and peer support.
2. Career Development Opportunities - In Public Safety, you can expect a stable job with career advancement opportunities, as well as the ability to join in-house staff committees.
   • Emergency Communications Operators will have the opportunity to pursue Advanced Operator positions, Shift Lead roles, and Supervisory openings as they advance with the agency!!
3. Paid Training Experience - We will serve you with a six-month comprehensive training program, and no experience is necessary.

CLICK HERE!!

Job Responsibilities

Perform technical work using computer and communication technology in the receipt and transmission of public safety communication services with established protocols.

1. Answer emergency and non-emergency calls, determine and prioritize the level and type of response necessary, coordinate and relay information on all public safety requests.
2. Dispatch responders: monitor and maintain status and location of responder units.
3. Process NCIC data, conduct queries, perform data entry duties at the request of law enforcement personnel.
4. Prepare and maintain accurate records and logs of all radio transmissions, telephone calls, resource files, and information systems.
5. Operate electronic telephone, radio, and computer equipment in the processing and updating of information utilizing various database systems.
6. Serve as a relevant member of the team: participate actively in meetings; provide pertinent program feedback; make recommendations for improvement when identified; collaborate and/or innovate to identify and recommend new opportunities, policies and/or procedures; identify and address barriers to ensure success; mentor and support peers to be successful.
7. Perform tactical dispatch and/or training responsibilities as assigned.
8. Perform other such duties and functions as are necessary or incidental to the proper performance of this position.

Minimum Qualifications

• Must be eligible for certification under the South Dakota Law Enforcement Officers Standards and Training Commission.
• Must be a United States citizen.
• Applicants must be at least 18 years of age at time of interview.
• Graduation from high school or GED certification, or any such combination of education, experience, and training as may be acceptable to the hiring authority.
• Has not unlawfully used any prescribed drug, controlled substance, or marijuana within one year before the time of application for certification.
• Must have no convictions of any crime by any state or federal government punishable by imprisonment in a federal or state penitentiary.

Supplemental Information

• Ability to rapidly acquire working knowledge of approved principles, practices, and procedures of communication dispatch work.
• Ability to learn, apply and maintain Emergency Medical Dispatch (EMD)/ Medical Priority Dispatch (MPDS) protocols.
• Ability to communicate effectively, both orally and in writing, to a variety of audiences.
• Ability to pass and maintain keyboarding skills per testing guidelines.
• Ability to speak clearly and concisely over the radio and telephone.
• Ability to prioritize and multi-task in a fast-paced work environment.
• Ability to make sound decisions using all available information.
• Ability to accomplish tasks while working under stress during time sensitive situations.
• Ability to efficiently read maps and interpret jurisdictional response areas.
• Ability to develop and maintain cooperative working relationships with co-workers and customers.
• Ability to maintain the quality of work and the confidentiality and integrity of the Metro Communications team.