Emergency Dispatcher

Langlade County; Town of Antigo (WI); On-site; USD 32,428 - 45,777; Full time

Job summary

A local government agency in Antigo, Wisconsin, is seeking a dedicated Emergency Dispatcher to serve as a vital link between the public and emergency services. The dispatcher will be responsible for managing emergency calls, dispatching responders, and providing life-saving instructions while maintaining a calm and professional demeanor in high-stress situations. Candidates should have a high school education and strong communication skills, with a preference for those with prior experience in emergency services or dispatch operations. The position involves working shifts including nights and weekends.

Qualifications

• Must pass background check, drug screening, and other pre-employment assessments.
• Typing speed of at least 35–45 WPM is required.
• Preferred experience in emergency communications or public safety dispatch.

Responsibilities

• Answer and prioritize emergency and non-emergency calls for service.
• Dispatch appropriate emergency responders using radio systems.
• Maintain accurate records of all communications and incidents.

Skills

Strong verbal communication skills

Ability to multitask

Sound decision-making ability

Proficiency in typing

Ability to operate various radio frequencies

Education

High school graduation or GED equivalent

Tools

Computer-aided dispatch (CAD) software

Windows and Microsoft Office Suite

Job description

Emergency Dispatcher

Locations: Antigo

Department: Sheriff; Reports to: Dispatch Supervisor; Grade/Wage: Grade 6 / $23.54 to $33.23 per hour; FLSA Status/Hours: Non-Exempt, 40 hours per week

Summary

A 911 Emergency Dispatcher is a critical link between the public and emergency services. This position is responsible for receiving and prioritizing emergency and non‑emergency calls, dispatching appropriate emergency personnel (police, fire, EMS), and providing life‑saving instructions while maintaining a calm, professional demeanor under pressure. Dispatchers ensure effective coordination and communication to promote public safety and officer responder safety.

Essential Duties and Responsibilities

• Answer, evaluate, and prioritize emergency and non‑emergency calls for service.
• Provide pre‑arrival instructions, including CPR, choking assistance, and other emergency medical guidance.
• Dispatch appropriate emergency responders (law enforcement, fire, medical) using radio systems and computer‑aided dispatch (CAD) software.
• Monitor the status of field units and ensure responder safety through regular communication and updates.
• Operate a multi‑line telephone system, radios, and various computer systems simultaneously.
• Maintain accurate and detailed records of all communications and calls for service.
• Handle high‑stress situations calmly and effectively, making rapid and sound decisions based on protocols.
• Assist with the coordination of mutual aid and inter‑agency communication when necessary.
• Communicate with the public in a courteous, professional, and empathetic manner.
• Maintain confidentiality and security of sensitive information in accordance with department policy and applicable laws.
• Participate in training programs and maintain certifications, such as CPR, TIME system, and any state or department required training/certificates.
• Enter and maintain warrants, restraining orders, stolen property, missing subjects, and other entries in state and national databases.

Education and/or Experience

• High school graduation or GED equivalent.
• Typing speed of at least 35–45 WPM.
• Strong verbal communication skills and ability to multitask.
• Ability to work in a 24/7 environment, including nights, weekends, holidays, and overtime.
• Must pass background check, drug screening, and other pre‑employment assessments.
• Preferred: Previous experience in emergency communications or public safety dispatch and experience with CAD systems and radio dispatch consoles.

Knowledge, Skills, and Abilities

• Ability to work semi‑independently and react quickly, efficiently, and calmly in emergency situations.
• Ability to efficiently operate various radio emergency frequencies and record required data into computer systems.
• Proficiency in typing, note‑taking, and other miscellaneous office procedures.
• Excellent verbal and written communication skills and good mathematical skills.
• Sound decision‑making ability based on training and experience.
• Ability to accurately read a map and give clear directions; familiarity with the City and County.
• Knowledge of FCC regulations covering radio and telephone equipment.
• Knowledge of law enforcement terminology, codes, and department computer software.
• General knowledge of City/County ordinances and functions of all county departments.

Technological Skills

Working knowledge of Windows and Microsoft Office Suite.

Physical Demands

The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly in a fast‑paced, high‑stress environment with prolonged periods of sitting and computer use. The employee is occasionally required to reach with hands and arms and stoop, kneel, crouch, or crawl.

Work Environment

The work environment characteristics described herein are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Exposure to graphic or disturbing calls related to medical emergencies, crimes, and accidents. Includes shift work, rotating shifts, weekends, and holidays. The employee regularly works in a climate‑controlled building where noise levels range from quiet to moderately loud.

Equal Opportunity Employer