911 Dispatcher

Lincoln County, SD; Sioux Falls (SD); On-site; USD 42,000 - 54,000; Full time

Job summary

Lincoln County Sheriff’s Office in South Dakota seeks a 911 Dispatcher to serve a multi-county area, handling emergency and routine calls, gathering essential information, and coordinating with responders.

You will monitor officer availability, provide radio dispatch and EMS directions, and log activity in LEDS CAD, NCIC, and related systems.

The role may include a rotating schedule; a high school diploma or GED and required certifications must be obtained within one year.

Qualifications

• High school diploma or GED required.
• Must obtain SD 911 Basic, EMD, NCIC and CJIS certifications within one year.
• Hearing tests and pre-employment drug screen required.

Responsibilities

• Receive and process emergency and routine calls for service.
• Page responders and provide radio dispatch, EMD and pre-arrival instructions.
• Track calls and archive data in LEDS CAD.
• Monitor responder status and maintain situational awareness.
• Enter warrants, driver and criminal histories and NCIC data.
• Coordinate with agencies and run queries for authorized personnel.

Skills

Excellent communication

Calm under pressure

Education

High school diploma or GED

SD 911 Basic, EMD, NCIC & CJIS certifications (within 1 year)

Tools

LEDS CAD

NCIC

NLETS

Job description

The 911 Dispatcher serves as a public safety point of contact and provides comprehensive dispatch services for a multi-county area. This position works closely with other first responders, administering phone calls, assisting in finding locations, and gathering necessary information that is needed about these calls. Dispatchers are responsible for knowing which officers are available for a call and the status of all officers that are in service for a specific time period. This position may be subject to a rotating schedule Sunday through Saturday.

Job Responsibilities

• Receive and process emergency and routine calls for service. Gather detailed and essential information from callers.
• Page responders and provide radio dispatch for emergency and non-emergency personnel. Provide Emergency Medical Dispatch (EMD), pre-arrival instructions and other directions to assist callers until emergency personnel arrive.
• Track all calls received via phone and radio and archive the data via entry into the LEDS CAD software.
• Maintain contact with emergency callers and monitor the status and location of all responders.
• Read maps accurately and quickly and relay information to responder in a brief and concise manner.
• Dispatch additional help as needed.
• Activate warning systems, sirens, and pagers in response to weather related events that could be a threat to public safety.
• Process requests for information in regards to vehicle registration, driving records, and criminal history and warrant checks.
• Maintain log of vehicles towed and their location as well as any holds placed on a vehicle. Maintain Triple I logs for officer requested criminal histories and pistol permits. Maintain protection order logs and warrant files.
• Create arrest sheets for multi-county area.
• Enter warrants into the state system for Lincoln County Sheriff’s Office. Enter items/persons into NCIC and maintain entries per NCIC certification protocol.
• Correspond with other agencies and run queries for driver and criminal histories for authorized law enforcement personnel and other necessary departments.
• Enter, update, and retrieve information from a variety of computer systems including LEDS, NLETS and NCIC.

Minimum Qualifications

High school diploma or GED. Possession of South Dakota 911 Basic, Emergency Medical Dispatch, NCIC, and CJIS certifications or the ability to receive these certifications within one year of hire. Must pass a physical examination, hearing test and a pre-employment drug test along with any additional requirements set by the State of South Dakota. As set by the State of South Dakota, A hearing test (audiogram) result on an applicant or employee should show their ability to hear frequencies between 500 Hz and 4000 Hz at 60 db or lower in at least one ear.

Preferred Qualifications

Currently certified in South Dakota 911 Basic, Emergency Medical Dispatch, NCIC, and CJIS.