911 Call Taker: Launch a Vital Public Safety Career

National Public Safety Careers; Town of Plattekill (NY); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Paid leave

Employee assistance program

Continuing training

Job summary

National Public Safety Careers in Plattekill, NY, seeks 911 Call Takers to handle emergency and nonemergency calls, confirm locations, and document details for responders. Work may involve rotating shifts as calls come in, with 24-hour coverage in some centers.

Candidates should have strong listening, accurate typing, and clear verbal communication, following established procedures. Typically a high school diploma or equivalent is required, with completion of training and background checks

Qualifications

• Employers commonly require a high school diploma or recognized equivalent.
• Strong listening comprehension, accurate typing, clear verbal communication, and the ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed

Skills

Active listening

Accurate typing

Verbal communication

Procedural compliance

Education

High school diploma

Job description

National Public Safety Careers in Plattekill, NY, seeks 911 Call Takers to handle emergency and nonemergency calls, confirm locations, and document details for responders. Work may involve rotating shifts as calls come in, with 24-hour coverage in some centers.

Candidates should have strong listening, accurate typing, and clear verbal communication, following established procedures. Typically a high school diploma or equivalent is required, with completion of training and background checks