911 Call Taker — Vital Public Safety Communications

National Public Safety Careers; Mack (CO); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers is seeking 911 Call Takers for Mack, CO. You will handle emergency and nonemergency lines, verify locations and callbacks, and use approved questions to triage incidents. Training and certifications ensure you can provide safe, accurate guidance under pressure.

Applicants should have a high school diploma and strong listening skills, with typing accuracy and clear verbal communication. Some vacancies accept applicants without dispatch experience.

Qualifications

• High school diploma or recognized equivalent.
• Previous customer service, telephone support, or public safety experience may be helpful.
• Some vacancies accept applicants without dispatch experience.
• Strong listening comprehension, accurate typing, clear verbal communication.
• Ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Active listening

Typing speed

Verbal communication

Procedural compliance

Education

High school diploma

Tools

Dispatch software

Job description

National Public Safety Careers is seeking 911 Call Takers for Mack, CO. You will handle emergency and nonemergency lines, verify locations and callbacks, and use approved questions to triage incidents. Training and certifications ensure you can provide safe, accurate guidance under pressure.

Applicants should have a high school diploma and strong listening skills, with typing accuracy and clear verbal communication. Some vacancies accept applicants without dispatch experience.