911 Call Taker — Life-Saving Communications

National Public Safety Careers; Briggsdale (CO); On-site; USD 52,000 - 66,000; Full time

Job summary

National Public Safety Careers seeks 911 Call Taker opportunities in Briggsdale, CO. The role involves handling emergency and nonemergency calls, confirming locations, and entering data into dispatch software.

Training and certifications apply, with rotating shifts and potential overtime in a 24-hour environment. Candidates typically have a high school diploma or equivalent; strong listening, typing, and communication skills are required.

Qualifications

• High school diploma or equivalent required.
• Strong listening comprehension, accurate typing, clear verbal communication.
• Ability to follow structured procedures and complete assessments as determined by the hiring agency.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Education

High school diploma or equivalent

Job description

National Public Safety Careers seeks 911 Call Taker opportunities in Briggsdale, CO. The role involves handling emergency and nonemergency calls, confirming locations, and entering data into dispatch software.

Training and certifications apply, with rotating shifts and potential overtime in a 24-hour environment. Candidates typically have a high school diploma or equivalent; strong listening, typing, and communication skills are required.