911 Call Taker – Start Your Public Safety Communications Career

Regional 911 Intake Solutions; Winesburg (OH); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions is seeking qualified 911 Call Takers in Winesburg, OH to handle emergency and non-emergency calls, verify locations, and document details for dispatch teams. The role emphasizes listening accuracy, clear verbal communication, and adherence to approved questioning frameworks.

Responsibilities include entering data into dispatch software, ensuring prompt information relay, and maintaining caller privacy.

Qualifications

• High school diploma or equivalent required; prior dispatch experience not always necessary.
• Strong listening comprehension and accurate typing skills are essential.
• Ability to follow structured procedures and work under pressure with calm communication.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller contact information.
• Use approved questions to identify nature and urgency of situations.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training.

Skills

Active listening

Typing speed

Verbal communication

Structured procedures

Education

High school diploma or equivalent

Job description

Regional 911 Intake Solutions is seeking qualified 911 Call Takers in Winesburg, OH to handle emergency and non-emergency calls, verify locations, and document details for dispatch teams. The role emphasizes listening accuracy, clear verbal communication, and adherence to approved questioning frameworks.

Responsibilities include entering data into dispatch software, ensuring prompt information relay, and maintaining caller privacy.