911 Call Taker: Start Your Critical Public Safety Career

Regional 911 Intake Solutions; Palermo (CA); Presencial; USD 42.000 - 68.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Descripción de la vacante

Regional 911 Intake Solutions seeks 911 Call Takers in Palermo, CA to handle emergency and non-emergency lines, verify locations, and document details for dispatch teams. The role emphasizes accuracy, calm communication, and adherence to established procedures.

Applicants typically have a high school diploma, strong listening skills, and the ability to follow scripted questions. Training, background checks, and ongoing assessments are part of the path to certification.

Formación

• High school diploma or recognized equivalent.
• Strong listening and accurate typing.
• Ability to follow structured procedures and work under pressure.

Responsabilidades

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller contact information.
• Use approved questions to identify nature and urgency of the situation.
• Enter details into call-processing or dispatch software accurately.
• Forward incident information promptly to dispatch functions.
• Assist distressed callers with essential questions and instructions.
• Use language-access resources when needed.
• Provide pre-arrival instructions only within training and certification.

Conocimientos

Active listening

Typing speed

Verbal communication

Attention to detail

Educación

High school diploma

Herramientas

Call-processing software

Descripción del empleo

Regional 911 Intake Solutions seeks 911 Call Takers in Palermo, CA to handle emergency and non-emergency lines, verify locations, and document details for dispatch teams. The role emphasizes accuracy, calm communication, and adherence to established procedures.

Applicants typically have a high school diploma, strong listening skills, and the ability to follow scripted questions. Training, background checks, and ongoing assessments are part of the path to certification.