911 Call Taker: Critical Emergency Communications Operator

Regional 911 Intake Solutions; Miranda (CA); On-site; USD 52,000 - 74,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Ongoing training

Job summary

Regional 911 Intake Solutions in Miranda, CA seeks 911 Call Takers to handle emergency and nonemergency lines, verify incident locations, and document details for responders. You will work in a busy environment supporting public safety with precise questioning and data entry.

Requirements typically include a high school diploma, strong listening and typing skills, clear communication, and the ability to follow structured procedures.

Qualifications

• High school diploma or equivalent.
• Strong listening comprehension and clear verbal communication.
• Accurate typing and ability to follow structured procedures.
• Previous customer service or public safety experience helpful but not required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.

Skills

Active listening

Typing accuracy

Verbal communication

Following procedures

Education

High school diploma or equivalent

Job description

Regional 911 Intake Solutions in Miranda, CA seeks 911 Call Takers to handle emergency and nonemergency lines, verify incident locations, and document details for responders. You will work in a busy environment supporting public safety with precise questioning and data entry.

Requirements typically include a high school diploma, strong listening and typing skills, clear communication, and the ability to follow structured procedures.