911 Call Taker: Start an Impactful Public Safety Career

Regional 911 Intake Solutions; Crystal Spring (PA); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance program

Continuing training

Job summary

Regional 911 Intake Solutions in Crystal Spring, PA seeks 911 Call Taker to greet callers, gather essential details, and determine urgency. You will use approved questions, confirm locations, and document information for dispatch teams.

Responsibilities include handling emergency and nonemergency lines, entering data into dispatch software, and providing calm, clear guidance while following procedures. Some positions may require rotating shifts and weekend work.

Qualifications

• High school diploma or equivalent required.
• Past customer service or public safety experience helps.
• Strong listening, accurate typing, and clear verbal communication required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller's callback information.
• Use approved questions to identify nature and urgency.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide authorized pre-arrival instructions within training.

Skills

Listening skills

Typing speed

Verbal communication

Structured procedures

Education

High school diploma or GED

Job description

Regional 911 Intake Solutions in Crystal Spring, PA seeks 911 Call Taker to greet callers, gather essential details, and determine urgency. You will use approved questions, confirm locations, and document information for dispatch teams.

Responsibilities include handling emergency and nonemergency lines, entering data into dispatch software, and providing calm, clear guidance while following procedures. Some positions may require rotating shifts and weekend work.