911 Call Taker: Start a Life-Saving 24/7 Dispatch Career

Public Safety Dispatch Network; Bovina Center (NY); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in Bovina Center, NY seeks 911 Call Takers to be among the first responders to emergencies, asking focused questions, confirming locations, and recording information for dispatch teams.

Responsibilities include taking calls, verifying incident information, using approved questions and systems, and guiding callers with pre-arrival instructions within training. A high school diploma and strong listening and typing skills are required.

Qualifications

• High school diploma or recognized equivalent.
• Strong listening comprehension, accurate typing, and clear verbal communication.
• Ability to follow structured procedures and guidelines.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Customer service

Active listening

Typing speed

Verbal communication

Procedural compliance

Education

High School Diploma

Tools

Dispatch software

Job description

Public Safety Dispatch Network in Bovina Center, NY seeks 911 Call Takers to be among the first responders to emergencies, asking focused questions, confirming locations, and recording information for dispatch teams.

Responsibilities include taking calls, verifying incident information, using approved questions and systems, and guiding callers with pre-arrival instructions within training. A high school diploma and strong listening and typing skills are required.