911 Call Taker — Start a Critical Public Safety Career

National Public Safety Careers; Lost Creek (PA); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers is seeking 911 call takers for opportunities in Lost Creek, PA. The role involves handling emergency and nonemergency calls, confirming locations, and documenting information for dispatch teams.

Candidates should have a high school diploma or equivalent and may need to complete required background checks, training, and certifications. Position offers variable schedules and potential shift work in a public safety environment.

Qualifications

• High school diploma or recognized equivalent required.
• Previous customer service, call center, or public safety experience preferred.
• Candidates must meet agency-specific background checks and assessments.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Education

High School diploma or equivalent

Job description

National Public Safety Careers is seeking 911 call takers for opportunities in Lost Creek, PA. The role involves handling emergency and nonemergency calls, confirming locations, and documenting information for dispatch teams.

Candidates should have a high school diploma or equivalent and may need to complete required background checks, training, and certifications. Position offers variable schedules and potential shift work in a public safety environment.