911 Call Taker – Emergency Communications (Berthoud, CO)

Public Safety Dispatch Network; Berthoud (CO); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in Berthoud, CO seeks 911 Call Takers to answer emergency and nonemergency lines, verify locations, and document critical details for dispatch teams.

Responsibilities include using approved questions, entering data into software, and relaying information promptly to responders. Must have strong listening, typing, and communication skills and complete required training and certifications.

Qualifications

• High school diploma or equivalent is commonly required.
• Experience in customer service, telephone support, or public safety is helpful.
• Strong listening, accurate typing, and clear verbal communication are essential.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide pre-arrival instructions only within training and certification.

Skills

Active listening

Accurate typing

Clear verbal communication

Structured procedures

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

Public Safety Dispatch Network in Berthoud, CO seeks 911 Call Takers to answer emergency and nonemergency lines, verify locations, and document critical details for dispatch teams.

Responsibilities include using approved questions, entering data into software, and relaying information promptly to responders. Must have strong listening, typing, and communication skills and complete required training and certifications.