911 Call Taker — Launch Your Public Safety Career

Public Safety Dispatch Network; Ardsley-on-Hudson (NY); On-site; USD 30,000 - 60,000; Full time

Job summary

Public Safety Dispatch Network is seeking 911 Call Takers in Ardsley On Hudson, NY, to be the first point of contact for emergencies. You will ask focused questions, confirm locations, and document information for responders, with duties that may span call-taking and dispatch.

Requirements include a high school diploma or equivalent, strong listening and typing skills, clear verbal communication, and the ability to follow structured procedures.

Qualifications

• Employers commonly require a high school diploma or recognized equivalent.
• Previous customer service, telephone support, or public safety experience may be helpful.
• Successful candidates need strong listening comprehension, accurate typing, clear verbal communication, and the ability to follow structured procedures. Required assessments and minimum scores are determined by the hiring agency.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Listening comprehension

Typing accuracy

Verbal communication

Follow procedures

Education

High School Diploma or equivalent

Tools

Call-processing software

Job description

Public Safety Dispatch Network is seeking 911 Call Takers in Ardsley On Hudson, NY, to be the first point of contact for emergencies. You will ask focused questions, confirm locations, and document information for responders, with duties that may span call-taking and dispatch.

Requirements include a high school diploma or equivalent, strong listening and typing skills, clear verbal communication, and the ability to follow structured procedures.