911 Call Taker: Impactful Frontline Public Safety

Public Safety Dispatch Network; Ware Shoals (SC); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in Ware Shoals, SC seeks an 911 Call Taker to be the first point of contact for emergencies. They ask focused questions, confirm locations, and document information for responders while working within a structured protocol.

Responsibilities include handling both emergency and nonemergency lines, entering details into dispatch software, and coordinating with the appropriate units.

Qualifications

• High school diploma or recognized equivalent is commonly required.
• Strong listening comprehension and clear verbal communication are essential.
• Accurate typing and the ability to follow structured procedures are needed.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Active listening

Clear verbal communication

Typing accuracy

Education

High school diploma or equivalent

Job description

Public Safety Dispatch Network in Ware Shoals, SC seeks an 911 Call Taker to be the first point of contact for emergencies. They ask focused questions, confirm locations, and document information for responders while working within a structured protocol.

Responsibilities include handling both emergency and nonemergency lines, entering details into dispatch software, and coordinating with the appropriate units.