911 Call Taker: Fast-Paced Public Safety Pro

Public Safety Dispatch Network; Pineland (SC); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in Pineland, SC seeks 911 Call Takers to be the first point of contact for emergencies. You will ask targeted questions, verify locations, and document details for responders.

The role may involve rotating shifts and training in both call taking and dispatch depending on the agency. Applicants should have a high school diploma or equivalent; prior customer service or public safety experience helps, but is not always required.

Qualifications

• High school diploma or recognized equivalent required.
• Customer service, telephone support, or public safety experience may help.
• Strong listening comprehension and accurate typing are essential.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers stay focused on essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Active listening

Typing

Verbal communication

Follow procedures

Education

High school diploma or GED

Job description

Public Safety Dispatch Network in Pineland, SC seeks 911 Call Takers to be the first point of contact for emergencies. You will ask targeted questions, verify locations, and document details for responders.

The role may involve rotating shifts and training in both call taking and dispatch depending on the agency. Applicants should have a high school diploma or equivalent; prior customer service or public safety experience helps, but is not always required.