911 Call Taker - Frontline Public Safety Communicator

National Public Safety Careers; Reedsville (WI); Presencial; USD 36 000 - 52 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

Paid leave

Training and development

Resumo da oferta

National Public Safety Careers is seeking 911 Call Takers in Reedsville, Wisconsin. This role involves taking emergency and nonemergency calls, verifying locations, and documenting information for dispatch teams. Training and certifications govern available pre-arrival instructions and procedures.

Applicants should have a high school diploma or equivalent; prior customer service or public safety exposure is helpful. Shifts may include nights, weekends, and overtime depending on staffing needs.

Qualificações

• High school diploma or recognized equivalent.
• Previous customer service, telephone support, or public safety experience may be helpful.

Responsabilidades

• Answer incoming emergency calls and assign nonemergency lines.
• Confirm incident location and caller’s contact information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide pre-arrival instructions within training and certification.

Conhecimentos

Customer service

Typing

Verbal communication

Listening skills

Formação académica

High school diploma or equivalent

Descrição da oferta de emprego

National Public Safety Careers is seeking 911 Call Takers in Reedsville, Wisconsin. This role involves taking emergency and nonemergency calls, verifying locations, and documenting information for dispatch teams. Training and certifications govern available pre-arrival instructions and procedures.

Applicants should have a high school diploma or equivalent; prior customer service or public safety exposure is helpful. Shifts may include nights, weekends, and overtime depending on staffing needs.