911 Call Taker - Frontline Emergency Support (Islamorada)

Regional 911 Intake Solutions; Islamorada (FL); On-site; USD 32,000 - 45,000; Full time

Job summary

Regional 911 Intake Solutions seeks qualified candidates for 911 Call Taker roles in Islamorada, FL. Call takers handle emergency and nonemergency inquiries, verify locations, and document details for dispatch coordination.

Training and certifications govern use of approved procedures and pre-arrival instructions. Applicants should have a high school diploma or equivalent; prior customer service or public safety experience is beneficial but not always required.

Qualifications

• High school diploma or equivalent.
• Previous customer service or public safety experience helpful but not always required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Customer service

Typing

Listening

Verbal communication

Education

High school diploma or equivalent

Tools

Call-processing software

Dispatch software

Job description

Regional 911 Intake Solutions seeks qualified candidates for 911 Call Taker roles in Islamorada, FL. Call takers handle emergency and nonemergency inquiries, verify locations, and document details for dispatch coordination.

Training and certifications govern use of approved procedures and pre-arrival instructions. Applicants should have a high school diploma or equivalent; prior customer service or public safety experience is beneficial but not always required.