Emergency 911 Call Taker — 24/7 Public Safety Role

National Public Safety Careers; Burlington (WI); In loco; USD 32.000 - 42.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Descrizione del lavoro

The City of Burlington, WI, is seeking 911 Call Takers to join the public safety communications team. You will answer emergency calls, verify location and caller data, and document information for dispatchers to coordinate responses.

Candidates typically need a high school diploma or recognized equivalent; dispatch experience helps but is not required. Training and certifications may apply, with shifts including nights, weekends, and overtime. Benefits vary by employer.

Competenze

• High school diploma or recognized equivalent required.
• Experience in customer service, telephone support, or public safety helpful but not mandatory.
• Strong listening and typing skills, clear verbal communication, and ability to follow structured procedures.

Mansioni

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide calm, clear guidance to distressed callers as needed.
• Use language-access and accessibility resources when required.
• Provide authorized pre-arrival instructions within training and certification.

Formazione

High school diploma

Descrizione del lavoro

The City of Burlington, WI, is seeking 911 Call Takers to join the public safety communications team. You will answer emergency calls, verify location and caller data, and document information for dispatchers to coordinate responses.

Candidates typically need a high school diploma or recognized equivalent; dispatch experience helps but is not required. Training and certifications may apply, with shifts including nights, weekends, and overtime. Benefits vary by employer.