911 Call Taker: First-Response Communications Specialist

Public Safety Dispatch Network; Baxley (GA); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network is offering 911 Call Taker opportunities in Baxley. This role involves handling emergency and nonemergency calls, confirming locations, and documenting details for responders.

You will use approved questions to assess urgency and ensure accurate data entry into dispatch software. Candidates should have a high school diploma or equivalent and prior customer service experience is helpful.

Qualifications

• High school diploma or recognized equivalent.
• Customer service or call-center experience is helpful.
• Ability to follow structured procedures under pressure.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers with essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide pre-arrival instructions only within training and certification.

Skills

Active listening

Accurate typing

Verbal communication

Ability to follow procedures

Education

High school diploma or equivalent

Job description

Public Safety Dispatch Network is offering 911 Call Taker opportunities in Baxley. This role involves handling emergency and nonemergency calls, confirming locations, and documenting details for responders.

You will use approved questions to assess urgency and ensure accurate data entry into dispatch software. Candidates should have a high school diploma or equivalent and prior customer service experience is helpful.