911 Call Taker – First-Response Hero (Overbrook)

Public Safety Dispatch Network; Overbrook (KS); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance program

Ongoing training

Job summary

Public Safety Dispatch Network in Overbrook, KS seeks motivated 911 Call Takers to handle emergency and nonemergency lines, verify locations, and document details in dispatch software. Candidates should possess strong listening skills, precise typing, and clear verbal communication while following structured procedures.

Training and certifications guide pre-arrival instructions and incident escalation. Work involves rotating shifts, potential nights, weekends, and overtime with training

Qualifications

• High school diploma or equivalent required.
• Strong listening comprehension and accurate typing.
• Ability to follow structured procedures and work under pressure.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening skills

Typing

Verbal communication

Procedural compliance

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

Public Safety Dispatch Network in Overbrook, KS seeks motivated 911 Call Takers to handle emergency and nonemergency lines, verify locations, and document details in dispatch software. Candidates should possess strong listening skills, precise typing, and clear verbal communication while following structured procedures.

Training and certifications guide pre-arrival instructions and incident escalation. Work involves rotating shifts, potential nights, weekends, and overtime with training