911 Call Taker: Fast-Paced Public Safety Role

Regional 911 Intake Solutions; Town of Harford (NY); Vor Ort; USD 42.000 - 70.000; Vollzeit

Benefits dieser Stelle

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Continuing training

Zusammenfassung

Regional 911 Intake Solutions in Harford, NY seeks qualified candidates for 911 Call Taker opportunities. The role involves handling emergency and nonemergency lines, confirming locations, and documenting information for dispatch coordination.

Applicants should have a high school diploma or equivalent; prior customer service or public safety experience helps, though some vacancies accept beginners. Training and certification are required, with potential background checks and assessments.

Qualifikationen

• High school diploma or recognized equivalent is commonly required.
• Previous customer service, telephone support, or public safety experience may be helpful, though some vacancies accept applicants without dispatch experience.
• Strong listening comprehension, accurate typing, clear verbal communication, and the ability to follow structured procedures are important.

Aufgaben

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller's callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Ausbildung

High school diploma or equivalent

Jobbeschreibung

Regional 911 Intake Solutions in Harford, NY seeks qualified candidates for 911 Call Taker opportunities. The role involves handling emergency and nonemergency lines, confirming locations, and documenting information for dispatch coordination.

Applicants should have a high school diploma or equivalent; prior customer service or public safety experience helps, though some vacancies accept beginners. Training and certification are required, with potential background checks and assessments.