911 Call Taker: Fast-Paced Public Safety Role

Public Safety Dispatch Network; Princeton (CA); On-site; USD 40,000 - 70,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

The Public Safety Dispatch Network is seeking 911 Call Takers for Princeton, CA. You will handle emergency and nonemergency lines, verify locations, and document details for dispatch teams. Training, certifications, and ongoing evaluations shape daily duties in a 24/7 environment.

Candidates should have a high school diploma and may benefit from prior customer service or public safety exposure. Strong listening and typing skills are essential for accuracy and safety.

Qualifications

• Strong listening comprehension and accurate typing.
• Clear verbal communication and ability to follow structured procedures.
• High school diploma or recognized equivalent is commonly required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening comprehension

Accurate typing

Verbal communication

Following procedures

Education

High school diploma or equivalent

Job description

The Public Safety Dispatch Network is seeking 911 Call Takers for Princeton, CA. You will handle emergency and nonemergency lines, verify locations, and document details for dispatch teams. Training, certifications, and ongoing evaluations shape daily duties in a 24/7 environment.

Candidates should have a high school diploma and may benefit from prior customer service or public safety exposure. Strong listening and typing skills are essential for accuracy and safety.