911 Call Taker — 24/7 Emergency Communications

Public Safety Dispatch Network; Montana City (MT); Presencial; USD 42 000 - 65 000; Tempo integral

Resumo da oferta

Public Safety Dispatch Network seeks 911 Call Takers in Roosville, MT. The role involves handling emergency and non-emergency calls, confirming locations, and documenting details for dispatch coordination.

Candidates should have a high school diploma, strong listening skills, accurate typing, and clear communication. Some call-center experience is helpful; training and certifications may be required.

Qualificações

• Must have high school diploma or equivalent.
• Strong listening skills and accurate typing.
• Clear verbal communication and ability to follow procedures.
• Customer service or call-center experience helpful.

Responsabilidades

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers with focused instructions and guidance.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training.

Conhecimentos

Listening comprehension

Accurate typing

Verbal communication

Follow structured procedures

Formação académica

High school diploma or equivalent

Descrição da oferta de emprego

Public Safety Dispatch Network seeks 911 Call Takers in Roosville, MT. The role involves handling emergency and non-emergency calls, confirming locations, and documenting details for dispatch coordination.

Candidates should have a high school diploma, strong listening skills, accurate typing, and clear communication. Some call-center experience is helpful; training and certifications may be required.