911 Call Taker: Fast-Paced Emergency Support

Public Safety Dispatch Network; Green Brook Township (NJ); On-site; USD 36,000 - 54,000; Full time

Job summary

Public Safety Dispatch Network in Green Brook, NJ, seeks 911 Call Takers to answer emergency lines, verify locations, and document details for responders.

Candidates need a HS diploma; prior customer service helpful; you must follow scripted questions and enter data accurately in dispatch software. Shift work and 24/7 operations may apply.

The role emphasizes calm communication, quick typing, and adherence to procedures.

Qualifications

• High school diploma or recognized equivalent.
• Customer service or call-center experience helpful.
• Ability to follow structured procedures and complete assessments.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller's callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Active listening

Typing speed

Clear communication

Education

High school diploma

Job description

Public Safety Dispatch Network in Green Brook, NJ, seeks 911 Call Takers to answer emergency lines, verify locations, and document details for responders.

Candidates need a HS diploma; prior customer service helpful; you must follow scripted questions and enter data accurately in dispatch software. Shift work and 24/7 operations may apply.

The role emphasizes calm communication, quick typing, and adherence to procedures.