911 Call Taker: Fast-Paced Emergency Communications Pro

Public Safety Dispatch Network; Daytona Beach (FL); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Job summary

Public Safety Dispatch Network in South Daytona seeks 911 Call Takers to quickly assess emergencies, gather essential details, and relay information to responders. The role involves answering calls, confirming locations, documenting data in dispatch software, and supporting on-duty teams.

Training and certifications are provided; shifts may include nights and weekends. Candidates should have a high school diploma or equivalent and strong listening and typing skills, with the ability to follow

Qualifications

• High school diploma or equivalent required; customer service or public safety experience helpful.
• Strong listening comprehension and accurate typing are required.
• Ability to follow structured procedures and communicate clearly.

Responsibilities

• Answer incoming emergency calls and nonemergency lines.
• Confirm incident location and caller callback details.
• Use approved questions to identify the nature and urgency of the situation.
• Enter details into call-processing or dispatch software.
• Forward incident information to the appropriate dispatch function.
• Provide pre-arrival instructions within training when applicable.

Skills

Listening comprehension

Accurate typing

Clear verbal communication

Follow structured procedures

Education

High School Diploma or equivalent

Tools

Call-processing software

Job description

Public Safety Dispatch Network in South Daytona seeks 911 Call Takers to quickly assess emergencies, gather essential details, and relay information to responders. The role involves answering calls, confirming locations, documenting data in dispatch software, and supporting on-duty teams.

Training and certifications are provided; shifts may include nights and weekends. Candidates should have a high school diploma or equivalent and strong listening and typing skills, with the ability to follow