Impactful 911 Call Taker – Emergency Communications

Regional 911 Intake Solutions; Huntington Beach (CA); On-site; USD 40,000 - 70,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions seeks qualified 911 Call Takers for Huntington Beach, CA. You will ask focused questions, confirm locations, and document details for dispatchers.

This role may involve rotating shifts, nights, weekends, holidays, and overtime in a fast-paced public-safety environment. Applicants typically have a high school diploma or equivalent; strong listening, typing accuracy, and clear verbal communication are important.

Qualifications

• High school diploma or recognized equivalent.
• Strong listening comprehension and accurate typing.
• Clear verbal communication and ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide pre-arrival instructions within training and certification.

Skills

Listening

Typing

Verbal communication

Following procedures

Customer service

Education

High school diploma

Job description

Regional 911 Intake Solutions seeks qualified 911 Call Takers for Huntington Beach, CA. You will ask focused questions, confirm locations, and document details for dispatchers.

This role may involve rotating shifts, nights, weekends, holidays, and overtime in a fast-paced public-safety environment. Applicants typically have a high school diploma or equivalent; strong listening, typing accuracy, and clear verbal communication are important.