911 Call Taker — Emergency Response Specialist (El Prado)

Regional 911 Intake Solutions; El Prado (NM); Presencial; USD 42.000 - 54.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Descripción de la vacante

Regional 911 Intake Solutions in El Prado, NM seeks a dedicated 911 Call Taker to handle initial emergency contacts. You will gather critical information, verify locations, and document details for responders. Training and certification support are provided.

Applicants should have good listening skills, accurate typing, and strong verbal communication, with the ability to follow structured procedures. Work involves shifts, including nights and weekends, in a fast-paced center.

Formación

• High school diploma or recognized equivalent.
• Strong listening comprehension and clear verbal communication.
• Ability to type accurately and follow structured procedures.

Responsabilidades

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller details.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to dispatch function.

Conocimientos

Listening

Typing

Verbal communication

Procedural follow-through

Educación

High School Diploma

Descripción del empleo

Regional 911 Intake Solutions in El Prado, NM seeks a dedicated 911 Call Taker to handle initial emergency contacts. You will gather critical information, verify locations, and document details for responders. Training and certification support are provided.

Applicants should have good listening skills, accurate typing, and strong verbal communication, with the ability to follow structured procedures. Work involves shifts, including nights and weekends, in a fast-paced center.