911 Call Taker & Emergency Dispatch Specialist

Public Safety Dispatch Network; Sutton-Alpine (AK); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

health insurance

retirement contributions

paid leave

employee-assistance programs

continuing training

Job summary

Public Safety Dispatch Network in Sutton, AK is seeking 911 Call Takers to handle emergency and nonemergency lines. You will verify incident locations, collect caller information, and enter data into dispatch systems.

The role requires strong listening, precise typing, clear verbal communication, and adherence to structured procedures. Training and certification are provided; shifts may include nights, weekends, and holidays depending on staffing needs.

Qualifications

• High school diploma or recognized equivalent. Prior customer service or public safety experience is helpful.
• Strong listening, accurate typing, clear verbal communication, and ability to follow structured procedures are required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller's callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information to the appropriate dispatch function promptly.

Skills

Listening

Typing

Verbal communication

Following procedures

Education

High school diploma or equivalent

Job description

Public Safety Dispatch Network in Sutton, AK is seeking 911 Call Takers to handle emergency and nonemergency lines. You will verify incident locations, collect caller information, and enter data into dispatch systems.

The role requires strong listening, precise typing, clear verbal communication, and adherence to structured procedures. Training and certification are provided; shifts may include nights, weekends, and holidays depending on staffing needs.