Emergency 911 Dispatcher: Calm, Rapid-Response Expert

Emergency Telecommunicator Services; Sutton-Alpine (AK); On-site; USD 50,000 - 60,000; Full time

Job summary

Emergency Telecommunicator Services in Sutton, AK is seeking qualified 911 Emergency Dispatchers to connect callers with responders and coordinate resources according to agency procedures.

The role requires calm communication, precise information gathering, and the ability to manage multiple systems while following protocols. The position may involve overnight or weekend shifts depending on the agency.

Qualifications

• High school diploma or equivalent commonly required.
• Some agencies recruit entry-level applicants; others require experience or certifications.
• Testing scores, experience, and training deadlines are defined by the official vacancy announcement.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority using approved questions and procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responders as circumstances change.
• Provide approved caller instructions within training and certification limits.
• Maintain accurate records and protect confidential information.

Skills

Active listening

Typing

Clear speech

Basic computer skills

Organizational skills

Education

High school diploma

Job description

Emergency Telecommunicator Services in Sutton, AK is seeking qualified 911 Emergency Dispatchers to connect callers with responders and coordinate resources according to agency procedures.

The role requires calm communication, precise information gathering, and the ability to manage multiple systems while following protocols. The position may involve overnight or weekend shifts depending on the agency.