911 Call Taker & Emergency Dispatch Pro

Regional 911 Intake Solutions; San Jose (NM); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in San Miguel, NM seeks a dedicated 911 Call Taker to handle emergency and nonemergency lines, verify locations and caller data, and document information for dispatch teams. You’ll work within established protocols to assess urgency and guide responders.

The role emphasizes customer service experience, clear communication, and the ability to follow structured procedures; training and certifications are required and provided.

Qualifications

• High school diploma or recognized equivalent.
• Previous customer service, telephone support, or public safety experience may help.
• Ability to follow structured procedures and maintain accuracy.
• Required assessments and minimum scores are determined by the hiring agency.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency.
• Enter details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Education

High school diploma or equivalent

Job description

Regional 911 Intake Solutions in San Miguel, NM seeks a dedicated 911 Call Taker to handle emergency and nonemergency lines, verify locations and caller data, and document information for dispatch teams. You’ll work within established protocols to assess urgency and guide responders.

The role emphasizes customer service experience, clear communication, and the ability to follow structured procedures; training and certifications are required and provided.