911 Call Taker: Emergency Communications Specialist (Larsen Bay)

National Public Safety Careers; Larsen Bay (AK); Vor Ort; USD 42.000 - 58.000; Vollzeit

Benefits dieser Stelle

Health insurance

Retirement contributions

Paid leave

Employee-assistant programs

Continuing training

Zusammenfassung

National Public Safety Careers is seeking qualified 911 Call Takers for the Larsen Bay, AK region. You will listen to emergency calls, confirm incident locations, collect caller information, use approved questions, and enter accurate data into call‑processing software to support responders in real time.

This role may involve rotating shifts, nights, weekends, and overtime. A high school diploma or equivalent is commonly required; strong listening, accurate typing, and clear verbal communication

Qualifikationen

• High school diploma or recognized equivalent commonly required.
• Strong listening comprehension and accurate typing skills.
• Clear verbal communication and ability to follow structured procedures.

Aufgaben

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call‑processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language‑access and accessibility resources when needed.
• Provide authorized pre‑arrival instructions only within training and certification.

Kenntnisse

Active listening

Typing accuracy

Verbal communication

Data entry

Ausbildung

High school diploma

Tools

Dispatch software

Jobbeschreibung

National Public Safety Careers is seeking qualified 911 Call Takers for the Larsen Bay, AK region. You will listen to emergency calls, confirm incident locations, collect caller information, use approved questions, and enter accurate data into call‑processing software to support responders in real time.

This role may involve rotating shifts, nights, weekends, and overtime. A high school diploma or equivalent is commonly required; strong listening, accurate typing, and clear verbal communication