Emergency Communications Specialist — Public Safety Dispatch

Public Safety Dispatch Network; City of Little Falls (NY); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance resources

Professional development

Job summary

Public Safety Dispatch Network in Little York, NY, is seeking qualified telecommunicators to join our public safety communications team. The role centers on receiving calls, extracting critical information, and dispatching responders using computer-aided systems.

Applicants should have a high school diploma, strong typing, active listening, and clear communication skills, with the ability to multitask in a high-pressure environment. Training, shift work, and confidentiality requirements apply.

Qualifications

• High school diploma or equivalent is commonly required.
• Candidates should demonstrate accurate typing, active listening, clear communication, and the ability to switch between tasks.

Responsibilities

• Process emergency and nonemergency requests for public safety assistance
• Verify incident locations and gather essential caller information
• Classify and prioritize requests using approved procedures
• Operate computer-aided dispatch, telephone, mapping, and radio systems
• Coordinate response resources within assigned qualifications
• Monitor unit status and communicate significant incident updates
• Support interagency coordination and requests for additional assistance
• Maintain accurate records and follow information-security requirements

Skills

Typing

Active listening

Clear communication

Multitasking

Education

High school diploma

Tools

CAD / Computer-aided dispatch

Radio systems

Telephone systems

Job description

Public Safety Dispatch Network in Little York, NY, is seeking qualified telecommunicators to join our public safety communications team. The role centers on receiving calls, extracting critical information, and dispatching responders using computer-aided systems.

Applicants should have a high school diploma, strong typing, active listening, and clear communication skills, with the ability to multitask in a high-pressure environment. Training, shift work, and confidentiality requirements apply.