911 Call Taker & Emergency Communications Dispatcher

Regional 911 Intake Solutions; Crystal Bay (NV); On-site; USD 45,000 - 65,000; Full time

Job summary

Regional 911 Intake Solutions is seeking 911 Call Takers to serve at Nellis AFB in Nevada. The role involves answering emergency and nonemergency lines, verifying locations, and documenting details for dispatch.

Training and certification are required before providing pre-arrival instructions. Applicants should have a high school diploma or equivalent; prior customer service or public safety experience is beneficial.

Qualifications

• High school diploma or recognized equivalent.
• Previous customer service, telephone support, or public safety experience may be helpful.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Education

High school diploma or recognized equivalent

Job description

Regional 911 Intake Solutions is seeking 911 Call Takers to serve at Nellis AFB in Nevada. The role involves answering emergency and nonemergency lines, verifying locations, and documenting details for dispatch.

Training and certification are required before providing pre-arrival instructions. Applicants should have a high school diploma or equivalent; prior customer service or public safety experience is beneficial.