Emergency Call Taker – 24/7 Public Safety Support

Regional 911 Intake Solutions; Dyer (NV); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee training

Job summary

Regional 911 Intake Solutions in Dyer, NV seeks 911 Call Takers to handle emergency and nonemergency lines, confirm locations, and document details for dispatch coordination. The role emphasizes listening, precise typing, and clear verbal communication under structured procedures.

Successful candidates will complete call-taking training, obtain required certifications, and may work rotating shifts. Benefits and eligibility vary by employer and schedule.

Qualifications

• High school diploma or recognized equivalent required.
• Customer service or public safety experience helpful but not always required.
• Strong listening, accurate typing, and clear verbal communication required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller's callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Customer service experience

Accurate typing

Listening skills

Clear verbal communication

Education

High school diploma or recognized equivalent

Tools

Call-processing software

Dispatch software

Job description

Regional 911 Intake Solutions in Dyer, NV seeks 911 Call Takers to handle emergency and nonemergency lines, confirm locations, and document details for dispatch coordination. The role emphasizes listening, precise typing, and clear verbal communication under structured procedures.

Successful candidates will complete call-taking training, obtain required certifications, and may work rotating shifts. Benefits and eligibility vary by employer and schedule.