911 Call Taker

Regional 911 Intake Solutions; Carson City (NV); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions is seeking 911 Call Takers for Nellis AFB to handle emergency and non-emergency lines, gather information, and document details for dispatch.

You will ask focused questions, confirm locations, and input data into call-processing software; training requirements include listening, accurate typing, and clear communication. This role operates in a 24/7 environment with rotating shifts at Nellis AFB.

Qualifications

• High school diploma or equivalent required; experience in customer service or public safety is helpful.
• Strong listening, typing, and clear verbal communication skills essential.
• Ability to follow structured procedures and work under pressure.

Responsibilities

• Answer incoming emergency and nonemergency calls.
• Confirm incident location and caller contact details.
• Use approved questions to identify urgency and information needs.
• Enter accurate data into dispatch or call-processing software.
• Relay information promptly to the appropriate dispatch function.
• Provide pre-arrival instructions only after training and certification.
• Maintain caller privacy and confidentiality.

Skills

Listening skills

Typing accuracy

Verbal communication

Procedural discipline

Education

High school diploma or equivalent

Tools

Dispatch software

Call-processing software

Job description

911 Call Taker Opportunities in Nellis Afb

911 Call Takers are often the first people to speak with someone reporting an emergency. They ask focused questions, confirm where help is needed, and document information for the personnel responsible for coordinating the response.

In some communications centers, call taking is a separate assignment from radio dispatch. In others, employees train for both functions. The official vacancy explains the duties included in this position.

Position Details

Duty Location: {airport_name}, Nellis Afb, NV

Employer: The hiring emergency communications agency identified in the official vacancy

Pay: {salary_min}–{salary_max} per year

Schedule: {work_schedule}

Appointment Type: {appointment_type}

Who May Apply: {who_may_apply}

Application Deadline: {closing_date}

911 call-taking services commonly operate 24 hours a day. Depending on staffing needs, employees may work rotating shifts, nights, weekends, holidays, and overtime.

What You May Do

• Answer incoming emergency calls and assigned nonemergency lines


• Confirm the incident location and caller’s callback information


• Use approved questions to identify the nature and urgency of the situation


• Enter accurate details into call-processing or dispatch software


• Forward incident information promptly to the appropriate dispatch function


• Help distressed callers focus on essential questions and instructions


• Use approved language-access and accessibility resources when needed


• Provide authorized pre-arrival instructions only within training and certification

Experience and Education Requirements

Employers commonly require a high school diploma or recognized equivalent. Previous customer service, telephone support, or public safety experience may be helpful, although some vacancies accept applicants without dispatch experience.

Successful candidates need strong listening comprehension, accurate typing, clear verbal communication, and the ability to follow structured procedures. Required assessments and minimum scores are determined by the hiring agency.

General Conditions of Employment

• Meet agency-specific employment eligibility and age requirements


• Complete required background checks and hiring assessments


• Complete additional screening identified in the announcement


• Successfully complete call-taking training and performance evaluations


• Obtain applicable certifications within the required timeframe


• Protect caller privacy and confidential incident information

Work Environment and Physical Requirements

Call Takers spend substantial time using telephone headsets, keyboards, and computer displays. The work may involve repeated exposure to callers experiencing fear, injury, or loss. Review the official vacancy for essential functions, scheduling expectations, and available accommodations.

Benefits

• health insurance


• retirement contributions


• paid leave


• employee-assistance programs


• continuing training

Prepare for the 911 Call Taker Hiring Process

Our independent preparation program helps candidates practice relevant employment skills and understand common recruitment stages. Participation does not confer operational qualifications or guarantee a hiring outcome.

Call-taker hiring-process guidance

• Listening comprehension and accurate data-entry practice


• Resume and application support


• Customer communication and interview preparation


• Job-search tools and candidate support

Start preparing for 911 Call Taker opportunities in Nellis Afb.