911 Call Taker: Calm, Precise Communicator in Emergencies

Regional 911 Intake Solutions; Carson City (NV); Vor Ort; USD 42.000 - 64.000; Vollzeit

Benefits dieser Stelle

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Zusammenfassung

Regional 911 Intake Solutions is seeking 911 Call Takers for Nellis AFB to handle emergency and non-emergency lines, gather information, and document details for dispatch.

You will ask focused questions, confirm locations, and input data into call-processing software; training requirements include listening, accurate typing, and clear communication. This role operates in a 24/7 environment with rotating shifts at Nellis AFB.

Qualifikationen

• High school diploma or equivalent required; experience in customer service or public safety is helpful.
• Strong listening, typing, and clear verbal communication skills essential.
• Ability to follow structured procedures and work under pressure.

Aufgaben

• Answer incoming emergency and nonemergency calls.
• Confirm incident location and caller contact details.
• Use approved questions to identify urgency and information needs.
• Enter accurate data into dispatch or call-processing software.
• Relay information promptly to the appropriate dispatch function.
• Provide pre-arrival instructions only after training and certification.
• Maintain caller privacy and confidentiality.

Kenntnisse

Listening skills

Typing accuracy

Verbal communication

Procedural discipline

Ausbildung

High school diploma or equivalent

Tools

Dispatch software

Call-processing software

Jobbeschreibung

Regional 911 Intake Solutions is seeking 911 Call Takers for Nellis AFB to handle emergency and non-emergency lines, gather information, and document details for dispatch.

You will ask focused questions, confirm locations, and input data into call-processing software; training requirements include listening, accurate typing, and clear communication. This role operates in a 24/7 environment with rotating shifts at Nellis AFB.