911 Call Taker - Emergency Communications (24/7)

Public Safety Dispatch Network; Superior (WI); Presencial; USD 40.000 - 60.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Descripción de la vacante

Public Safety Dispatch Network seeks 911 Call Takers for Lake Nebagamon, WI. The role involves answering emergency and nonemergency lines, confirming locations, and documenting information to support dispatcher teams.

Candidates should have a high school diploma or equivalent; prior customer service or public safety exposure is helpful. The job may require rotating shifts, nights, weekends, and overtime per staffing needs.

Formación

• High school diploma or recognized equivalent.
• Customer service, telephone support, or public safety experience helpful but not required.

Responsabilidades

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.

Conocimientos

Excellent communication

Typing speed

Active listening

Calm under pressure

Educación

High school diploma

Descripción del empleo

Public Safety Dispatch Network seeks 911 Call Takers for Lake Nebagamon, WI. The role involves answering emergency and nonemergency lines, confirming locations, and documenting information to support dispatcher teams.

Candidates should have a high school diploma or equivalent; prior customer service or public safety exposure is helpful. The job may require rotating shifts, nights, weekends, and overtime per staffing needs.